Refund & Cancellation Policy

Thank you for trusting joxdigital with your Digital Marketing services.

This refund and cancellation policy seeks to clear doubts and set a level ground for a long and lasting relationship that we hope to enjoy with you.

Most of our services are broken down into small chunks/milestones which often require advance payment.

  • Considering the nature of our services, we do not give refunds for deposits made towards SEO and other digital marketing services. However, the client may cancel such services with 30-day advance notice.
  • Our hourly billed support is non-fundable. However, we shall credit the unused hours to future support cases.
  • Once we are engaged, we do not offer refunds on deposits for projects that clients abandon or become unresponsive to communication attempts within a 30day window.
  • We will charge a 30% cancelation fee for website development projects yet to get into the development stage. Projects in development are non-refundable.

Reach out to us in case you still have questions about our Refund & Cancellation Policy.


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